Account support
Delete your account
You can permanently delete your account in the Baby Unlocked app: open Settings, choose Your account, then choose Delete account. You must be online to complete this action. If you have already left or deleted your family, choose Your account on the setup screen.
Request deletion by email
If you cannot access the app, email us from the address you use to sign in. Please do not include child names, activities, notes, or other care details in your message.
Email support to request account deletion
In your message, say that you want to delete your Baby Unlocked account. We may ask you to verify your identity and Primary Caregiver authority before processing the request.
What deletion means for your family
Deleting your personal account leaves shared family information and activities available to other caregivers.
If you are the last Primary Caregiver, establish another active Primary Caregiver first, or separately confirm permanent family deletion from Settings → Caregivers → Delete family. An invitation must be accepted before it counts. Family deletion cannot be undone and leaves your personal account intact.
For an external deletion request, we will confirm whether you intend only personal account deletion or also permanent family deletion, and verify your authority before changing shared access or information.
Read our Privacy Policy for more about account and family deletion, local copies, and retention.